Bondi Basin 400mm Gloss White
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Questions & Answers
Otti and Inspire Bathware enhances the industry's standard warranty offerings with extended coverage tailored for domestic residential use.
Here's a breakdown of the warranty terms for different products:
- Vanities are covered with a 10-year warranty for domestic use and a 12-month warranty for commercial use.
- Tall Boys and Stone Tops come with a 7-year warranty for domestic settings, with a 12-month warranty applicable to commercial environments.
- Ceramic Tops and Basins are protected by a 5-year warranty in domestic residences and a 12-month warranty for commercial premises.
- Ceramic Sinks carry a 7-year domestic warranty and a 12-month commercial warranty.
- Attica Baths are offered with a 10-year warranty for home use and a 12-month warranty for commercial use.
- Framed Mirrors, LED Mirrors, and Shaving Cabinets have a 12-month warranty period for both domestic and commercial use. However, the commercial warranty is limited to 30 days for LED Mirrors and Shaving Cabinets.
Across all products, Otti Bathware provides a 12-month warranty on parts and labour, ensuring that any issues within the first year after purchase are fully covered.
The majority of Otti and Inspire products that are in stock are prepared for dispatch within 3-5 business days. Should there be an extended lead time, we will reach out to you within 24 hours to update you accordingly.
Delivery and Return
All Otti and Inspire products have 2-4 business days of lead time.
Typically, when you add products to your shopping cart or at checkout and enter your postal code, our website will obtain real-time shipping quotes and estimated delivery times from the shipping company.
This time is only an estimated reference for the required shipping time provided by the shipping company, and it is not used as a guaranteed standard for delivery time.
The delivery time for most products is typically 5 - 7 business days for metropolitan areas and 7-14 business days for regional areas.
Tilemall employs an immediate order processing system upon order confirmation. We advise customers to make their selections carefully, as refunds may not be available for change of mind after an order is placed. If you change your mind, exchanges can be made within 30 days of receipt, provided the items have not been installed. Customers are responsible for arranging and covering the cost of return shipping to Tilemall's Sydney warehouse in Camellia, NSW 2142. Please note, that there is a 25% restocking fee applied to any exchanges.