Tile Warranty Terms & Conditions

Tilemall Pty Ltd provides a Lifetime Warranty on its comprehensive range of wall and floor tiles, guaranteeing protection against manufacturing defects and affirming their long-lasting performance within wall or floor installations. This Lifetime Warranty is applicable to purchases made from 1st January 2024 onwards, subject to the specified terms and conditions.

What Is Covered

• This Lifetime Warranty guarantees protection against product cracking, surface delamination, fading, warping, as well as expansion and contraction.
• It specifically applies to eligible products, excluding Natural Stone and custom fabricated pieces such as bullnoses, niches, and stair treads.

Warranty Conditions

• Domestic Use Only: The Warranty is valid solely for products used in standard domestic environments. It does not cover commercial properties or applications.
• Non-Transferable: The Warranty is non-transferable. It terminates if the original buyer sells the property where the tiles are installed, with subsequent owners receiving the product "as is".
• Installation Standards Requirement: To be covered by the Lifetime Warranty, all tiles must be installed in accordance with the relevant Australian Standards. This Warranty is limited to the tiles themselves and excludes installation, materials used for installation, or waterproofing. For warranties on installation materials, refer to the specific suppliers.
• Requirement to Retain Spare Tiles: Customers are required to keep the lesser of 10% of the total tiled area or 3 boxes of tiles for potential future repairs, allowing for the replacement of individual tiles without the need to redo the entire area.

Exclusions from Warranty Coverage

• Pre-Installation Visible Defects: Tilemall is not obliged under this Warranty for tiles that have visible defects, or where incorrect tiles or batches were supplied, which should have been identified before installation.
• This Lifetime Warranty does not cover damage from structural movement, normal wear and tear, incorrect installation, inadequate maintenance, accidents, misuse, or abuse.
• Slip resistance is not covered under this Warranty, as cleaning and maintenance can affect tile surfaces over time. For higher slip resistance, please consult us regarding our High Performance Glaze products.
• Whether a defect is covered under this Warranty will be assessed by Tilemall by reference to the manufacturer's technical specifications and the relevant Australian Standards.

Limitation of the Warranty

• This Warranty is strictly limited to the defective product itself. It does not extend to installation, removal, or any other consequential costs, except to the extent required under the Australian Consumer Law.

How to Make a Warranty Claim

• To make a claim, contact Tilemall at sales@tilemall.com.au or (02) 7804 4588, providing your proof of purchase, a description of the issue, and clear photographs of the affected tiles.
• Claims are subject to assessment by Tilemall, which may include inspection of the product and the installation, and the retained spare tiles referred to above.
• Where a valid manufacturing defect is confirmed, Tilemall will, at its option and to the extent required by law, repair or replace the affected product, or issue an appropriate credit or refund for the defective product.
• The Customer is responsible for the cost of making a claim (for example, providing access, photographs, and returning product where required), except where the Australian Consumer Law provides otherwise.

Your Rights under the Australian Consumer Law

This Warranty is provided in addition to, and does not exclude, restrict, or modify, any rights or remedies you may have under the Australian Consumer Law.

Our goods come with guarantees that cannot be excluded under the Australian Consumer Law. You are entitled to a replacement or refund for a major failure and compensation for any other reasonably foreseeable loss or damage. You are also entitled to have the goods repaired or replaced if the goods fail to be of acceptable quality and the failure does not amount to a major failure.

Warrantor Details

• Tilemall Pty Ltd (ACN: 637 480 230 / ABN: 79 630 480 230)
• Address: 4-10 Fisher St, Silverwater NSW 2128
• Email: sales@tilemall.com.au
• Phone: (02) 7804 4588