Orders and Shipping
How long does it take for me to receive my order?
How long does it take for me to receive my order?
It normally take up to 24 business hours to prepare and dispatch your order, please contact us if you want to customise your receiving date.
What to do once you receive your order?
What to do once you receive your order?
Inspect your tiles upon delivery.
Check for correct product, quantity, breakages etc.
Any discrepancies, please report within 2 days.
How do I create an account?
How do I create an account?
You can create an account by clicking ‘My Account‘ icon
How do I change my shipping address?
How do I change my shipping address?
Please email tosales@tilemall.com.auif you want to change to a different shipping address
How do I track the status of my order?
How do I track the status of my order?
You can track your order by using the tracking number that was sent with your order dispatch notification email.
Click on the link and follow the prompts to track your order.
Will you keep my credit card information on file?
Will you keep my credit card information on file?
We don’t keep credit card information for our online customer
Do you charge sales tax?
Do you charge sales tax?
10% of gst does apply for all Tilemall products
Do you ship to my area?
Do you ship to my area?
Yes, we ship to all metro and regional areas Australia wide
Will my items come in one package?
Will my items come in one package?
Not always, it depends upon the amount of products you order
Returns and Exchanges
What is your returns policy?
What is your returns policy?
We do 30 days easy return.
A 25% restocking fee will be charged as well as an additional freight costs will be charged to your balance.
Freight costs will be calculated depending on the product to be returned.
I received the wrong item
I received the wrong item
Please contact us immediately if you received the wrong item, we will help you sorted.
My order arrived damaged
My order arrived damaged
Please check your order when you received it, please send us the damaged product’s photo, we will start the claims process.
How do I receive customer support?
How do I receive customer support?
You can chat with us by using live chat
or contact us:Â (02) 96381032
or message us:Â sales@tilemall.com.au
What do I do if I entered an incorrect shipping address?
What do I do if I entered an incorrect shipping address?
Please email tosales@tilemall.com.auif you want to change to a different shipping address
Can I change or cancel an order after I've submitted it?
Can I change or cancel an order after I've submitted it?
You can change or cancel your order, restocking fee may apply
Can I pre-order an item that is sold out?
Can I pre-order an item that is sold out?
Yes you can, please email us viasales@tilemall.com.au