Common queries answered
Frequently asked Questions
If you are eligible for the current discount, please email discount request to [email protected], our staff is more than happy to assist you. Please note: we can’t offer a discount after order has been placed.
Unit 6b/175 James Ruse Dr, Camellia, NSW, 2142
Our trading hour is
9:00am – 5:30pm Monday to Friday
9:00am – 4:30pm Saturday
we are closed on Sunday & Public Holiday
if you have any question after hour please email [email protected]
Most of our products are available within our store. However, product quantities may vary by product and retail location. We also offer expedited shipping options.
There are many benefits of installing tile.
Ceramic, porcelain, and natural stone tiles that have been properly sealed have a much longer life cycle and are much easier to clean and maintain over time than many other flooring options.
Tile is also hypoallergenic, so it won’t collect bacteria, mold, or germs like other floorings.
It is very important that you should check your order once you receive it.
If you find broken material in your order and feel that you cannot repurpose those pieces for cut pieces or future repairs, please promptly notify your Tilemall sales representative immediately to discuss return and/or replacement details.
Note: Any claim 30 days after purchase order is not accepted.
Yes, we offer up to 5 different cut samples for $15 deliver to you or free pick up in-store, and it is redeemable once you purchase over $99.
If you want whole piece of sample or other special request please contact us via [email protected]
Yes, all tiles have 10 years warranty.