Bonnie Basin 560mm Gloss White

Delivery

Typically, when you add products to your shopping cart or at checkout and enter your postal code, our website will obtain real-time shipping quotes and estimated delivery times from the shipping company.

This time is only an estimated reference for the required shipping time provided by the shipping company, and it is not used as a guaranteed standard for delivery time. The delivery time for most products is typically 5 - 7 business days for metropolitan areas and 7-14 business days for regional areas.

Return

Return Window: Claims for faulty or damaged Timberline products must be made within 48 hours of receiving the goods.

After Installation

Once a product has been installed, it is deemed accepted. No return or damage claims will be accepted after installation, even if the issue was pre-existing.

Damaged or Incorrect Items

If you receive a damaged or incorrect item, do not proceed with installation. Contact us immediately within the 48-hour window.

Condition for Returns

The product must be in original condition and packaging. Returns are not accepted for items damaged due to installation, mishandling, or water exposure.

Return Process

To lodge a return, proof of purchase is required. Timberline may inspect the goods before approving any return or credit.

Lead time refers to the time it takes to dispatch your order from the date it was confirmed by your retailer. Delays in materials or increased demand can affect timings. Our current estimated lead times are:

Standard woodgrain/painted vanity with a stock integrated top – 2 weeks
Shaker front/routed panel vanity with a stock integrated top – 2 weeks
Woodgrain or painted cabinets with a SilkSurface top – 2 weeks
Special order products we need to order from a supplier – including non-standard cabinet colours, laminate tops, and custom size glass – 3-5 weeks