Components Shower/Bath with Diverter Thin Trim Industrial Handle Brushed Nickel

BRAND WARRANTY

WARRANTY AGAINST DEFECTS

Our products are covered by guarantees under Australian Consumer Law. You are entitled to a replacement or refund for major failures and compensation for foreseeable loss or damage. Kohler New Zealand Limited (Kohler) also provides a warranty for Englefield plumbing fixtures and fittings.

Warranty coverage starts from the purchase or handover date and includes parts, freight, and labor. The warranty duration is specified in the table below:

WARRANTY SCHEDULE

COMMERCIAL USE WARRANTY

For commercial or public use, claims are valid within 12 months of installation. Kohler warrants products in private accommodations (hotels, motels) for the same period as residential use.

WARRANTY CONDITIONS

1. Valid only for products purchased in Australia from authorized dealers.
2. Proof of purchase required.
3. Warranty applies to the original owner and is non-transferable.
4. Warranty is void if the product is damaged by accidents, improper installation, or misuse.

OTHER RIGHTS

This warranty is in addition to your rights under Australian Consumer Law. Kohler disclaims any liability beyond what is stated here.

The majority of Kohler products that are in stock are prepared for dispatch within 3-7 business days. Should there be an extended lead time, we will reach out to you within 24 hours to update you accordingly.

Delivery

All Kohler products have 3-5 business days of lead time.

Typically, when you add products to your shopping cart or at checkout and enter your postal code, our website will obtain real-time shipping quotes and estimated delivery times from the shipping company.

This time is only an estimated reference for the required shipping time provided by the shipping company, and it is not used as a guaranteed standard for delivery time.

The delivery time for most products is typically 5 - 7 business days for metropolitan areas and 7-14 business days for regional areas.

Return

Tilemall employs an immediate order processing system upon order confirmation. We advise customers to make their selections carefully, as refunds may not be available for change of mind after an order is placed. If you change your mind, exchanges can be made within 30 days of receipt, provided the items have not been installed. Customers are responsible for arranging and covering the cost of return shipping to Tilemall's Sydney warehouse in Silverwater, NSW 2128. Please note, that there is a 25% restocking fee applied to any exchanges.