Kenthurst 300x300 Matt Black

Delivery Terms and Conditions

All tile deliveries, unless specified otherwise, will be securely packaged onto a pallet to ensure the safe and protected arrival of your tiles.

Our delivery drivers are equipped to deliver heavy products to the front entrance of single-level homes with flat driveways. For apartments or more challenging sites, the driver may require assistance from tradespeople or customers to move the products. Please inform our team in advance if there are any access challenges at your property. Please note, if the driver is unable to complete the delivery upon arrival due to access issues, a redelivery fee may apply. For more info please see our Shipping Policy.

Return

Tilemall employs an immediate order processing system upon order confirmation. We advise customers to make their selections carefully, as refunds may not be available for change of mind after an order is placed. To support your decision-making, we offer a service where you can get 5 samples for $15, ensuring you know exactly what you're purchasing before finalizing your order. If you change your mind, exchanges can be made within 30 days of receipt, provided the items have not been installed. Customers are responsible for arranging and covering the cost of return shipping to Tilemall's Sydney warehouse in Camellia, NSW 2142. Please note, that there is a 25% restocking fee applied to any exchanges.