FAQ
Fast Answer Questions to support your purchase
Common purchase queries answered
Orders and Shipping
It normally take up to 24 business hours to prepare and dispatch your order, please contact us if you want to customise your receiving date.
Inspect your tiles upon delivery.
Check for correct product, quantity, breakages etc.
Any discrepancies, please report within 2 days.
You can create an account by clicking ‘My Account‘ icon
Please email to sales@tilemall.com.au if you want to change to a different shipping address
You can track your order by using the tracking number that was sent with your order dispatch notification email.
Click on the link and follow the prompts to track your order.
We don’t keep credit card information for our online customer
10% of gst does apply for all Tilemall products
Yes, we ship to all metro and regional areas Australia wide
Not always, it depends upon the amount of products you order
If you need to swap an item
Returns and Exchanges
We do 30 days easy return.
A 25% restocking fee will be charged as well as an additional freight costs will be charged to your balance.
Freight costs will be calculated depending on the product to be returned.
Please contact us immediately if you received the wrong item, we will help you sorted.
Please check your order when you received it, please send us the damaged product’s photo, we will start the claims process.
You can chat with us by using live chat
or contact us: (02) 96381032
or message us: sales@tilemall.com.au
Please email to sales@tilemall.com.au if you want to change to a different shipping address
You can change or cancel your order, restocking fee may apply
Yes you can, please email us via sales@tilemall.com.au
