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Fast Answer Questions to support your purchase

Common purchase queries answered

Orders and Shipping

It normally take up to 24 business hours to prepare and dispatch your order, please contact us if you want to customise your receiving date.

Inspect your tiles upon delivery.

Check for correct product, quantity, breakages etc.

Any discrepancies, please report within 2 days.

You can create an account by clicking ‘My Account‘ icon

Please email to if you want to change to a different shipping address

You can track your order by using the tracking number that was sent with your order dispatch notification email.

Click on the link and follow the prompts to track your order.

We don’t keep credit card information for our online customer

10% of gst does apply for all Tilemall products

Yes, we ship to all metro and regional areas Australia wide

Not always, it depends upon the amount of products you order

If you need to swap an item

Returns and Exchanges

We do 30 days easy return.

A 25% restocking fee will be charged as well as an additional freight costs will be charged to your balance.

Freight costs will be calculated depending on the product to be returned.

Please contact us immediately if you received the wrong item, we will help you sorted.

Please check your order when you received it, please send us the damaged product’s photo, we will start the claims process.

You can chat with us by using live chat

or contact us: (02) 96381032

or message us:

Please email to if you want to change to a different shipping address

You can change or cancel your order, restocking fee may apply

Yes you can, please email us via

My Samples (1)

Get 5 Samples for $15 fully refunded on purchase!

Average sample size 100 x 100 mm