Shipping

Free pick-up in our warehouse located in 6B/175 James Ruse Drive, Camellia 2142 NSW.

Delivery fees are automatically calculated at checkout based on the items in your order and postcode.

Free delivery for Sydney Metro orders over $600.

We deliver your way. Customers may place an order with shipping instructions if our standard shipping methods do not suit you.
Please request a custom shipping quote if:
You are dissatisfied with our calculated shipping cost;
You want to customise your shipping option because you have the logistical means to transport goods
You have more than three pallets of products

All pallets will need a safe and accessible location to be delivered by the driver;
Tilemall Pty Ltd reserves the right to refuse delivery if the conditions are deemed unsafe or inaccessible;
Parcel deliveries are capped at 15kg;
For orders over 15kg, goods must be transported via pallet, with pallet charges applying;
An email notification will be sent once goods have been delivered successfully;
If there is no one available to receive delivery, goods may be returned to Tilemall Pty Ltd and further charges may apply;
Large orders and delicate goods may need to be shipped via freight carriers. Freight companies may contact you separately to set up a delivery appointment. These orders will generally be curb-side delivery only.