1. Free Warehouse Pick-Up
Free pick-up in our warehouse located in 6B/175 James Ruse Drive, Camellia 2142 NSW.
2. Online Standard shipping
Delivery fees are automatically calculated at checkout based on the items in your order and postcode.
Free delivery for Sydney Metro orders over $600.
3. Custom Shipping
- We deliver your way. Customers may place an order with shipping instructions if our standard shipping methods do not suit you.
Please request a custom shipping quote if:
- You are dissatisfied with our calculated shipping cost;
- You want to customise your shipping option because you have the logistical means to transport goods
- You have more than three pallets of products
General Shipping Notes:
- All pallets will need a safe and accessible location to be delivered by the driver;
- Tilemall Pty Ltd reserves the right to refuse delivery if the conditions are deemed unsafe or inaccessible;
- Parcel deliveries are capped at 15kg;
- For orders over 15kg, goods must be transported via pallet, with pallet charges applying;
- An email notification will be sent once goods have been delivered successfully;
- If there is no one available to receive delivery, goods may be returned to Tilemall Pty Ltd and further charges may apply;
- Large orders and delicate goods may need to be shipped via freight carriers. Freight companies may contact you separately to set up a delivery appointment. These orders will generally be curb-side delivery only.
